Tech Update Ep18 PG-13 [YouTube Exclusive]

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Asus Expressgate Splashtop at CES 2009

Tech Update Ep18

New text alerts will warn TTC riders of delays

he Toronto Transit Commission will start sending text messages to commuters warning of delays in the city’s subway service. (J.P. Moczulski/Canadian Press)

The TTC has unveiled a plan to send its customers emails and text messages alerting them to delays on the subway system.

The new electronic service will help customers avoid long waits and allow them to make other arrangements if service is disrupted.

All riders have to do is register their email address at TTC.ca.

TTC rider Chris Carter said he will use his BlackBerry to take advantage of the new service.

So does Ryerson student John James Willson. He said the new TTC alerts will help him get to class on time.

“I’ll get here, you know, and something will happen and I’ll end up waiting here 20 minutes. So if they message me, then I don’t have to worry,” he said.

Right now, the alerts are limited to delays of 15 minutes or longer on the subway only. But later this year, the TTC hopes to expand the alerts to buses and streetcars.

TTC chair Adam Giambrone said riders will soon be able to customize alerts according to the route they take.

“By the fall, we will have the SMS [short message service] text message available. When you text to a stop you will be able to find out in real time when the next couple of streetcars or buses are coming,” Giambrone said Wednesday.

The TTC advises customers to check with their service provider to see if they will be charged extra for getting the messages.